Refunds & Returns Policy

We have a hassle-free 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, and in its original packaging free from damage. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at stating your order number & name so we can view your order.
Please note that returns will need to be sent to the following address:

Kitchme Pet Brands Limited
Unit 6 Cumbernauld Business Park
Wardpark Road
G67 3JZ

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damages and issues
If your order arrives damaged please inform the courier driver upon receipt to advise of the damage.
You must then take images of all items which are damaged, including the outer packaging and send to us via email within 24 hours of arriving. We will submit this evidence to our courier partner to start the claim against the courier for the costs of the damaged items.

You must email all images to us on the email address below:
Please call us on 01236 732929 prior to sending evidence & have your order number ready so we can speed up the process.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. For exchange products you will be liable to shipping charges as applied at the checkout.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at

Thank you,
Returns Team @ Bunch For Pets!

bunch-group_3d2d492a-bbef-49b0-b0e5-2c77c944da2c - Fresco Dog UK

Need some advice?

Get in touch with the Bunch!
Our team of dedicated dog lovers are always on stand by to help you with your refund or return query.